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  • Nice write up.

    I’m being pedantic, but surely there are multiple “single point(s) of failure” on a bike. A frame no less so than a fork, for example.

    So if Canyon scans every fork it sells, but only a sample of other components, is that because the consequences of failure are potentially considerably greater, or that the manufacturing process is less reliable (than for frames, for example) and thus the likelihood of failure is considerably higher?

    • Arfy

      I think the term that got lost in translation is “catastrophic failure”. No doubt the CT scanner cost needs to be offset by the cost-saving in a risk analysis, so the ROI makes sense for scanning all forks, while it seems there isn’t the same level of benefit for scanning all frames. This suggests a carbon moulding issue in a frame is less likely to cause a catastrophic failure than a similar issue in a fork.

    • Winky

      I think the point being that a sudden fork failure will likely crash the rider. A chainstay or other part of the bike, not-so-much. By upping the quality assurance with the CT inspections, the over-building (safety factor) can be reduced, thus making the fork lighter and more consistent in performance, as it has to account for less in the way of manufacturing variance.

    • Benjamin Schultz

      I think they are referring to the fact that the fork (and stem actually) are the only places on a bike where a single flaw can cause a failure that results in loss of control. In the frame you need at least two coinciding failures to cause a loss of control, for example in both top and downtube. So for manufacturing flaws that is much less likely.

  • VerticallyCompliant

    Great article, am I the only one who thinks they should have stuck with the name “Radsport Arnold”?
    Lusted after one for years after watching Gilbert attack at the worlds atop a striking Belgian blue model; it’s great they are finally shipping them here.

  • purpletezza

    When will the bikes be available to ship into Australia? I am ready to buy a new bike. Also I think they will have a Showroom in Braeside Victoria, is that correct? Thanks!

  • Lyre_bird

    Thanks for the excellent pics of the testing machines, especially pic no 5 (the fatigue tester). I need one of them.

    • velocite

      It hadn’t occurred to me that carbon fibre was subject to fatigue failure. A quick web search told me that yes, it is, but it’s less predictable than with metals. Sounded quite confusing to me. It would be interesting to know what standards are employed by Canyon or anyone else to bike frame testing.

      Why do you need a fatique tester Lyre_bird?

      I’ve always hated that backward sloping CANYON. Don’t think I could buy one.

      • Sean Doyle

        ALL materials have fatigue limits. Depends on design as to where those limits are. testing? because it helps with insurance and UCI compliance.

      • Lyre_bird

        I make bikes and I need to test them. The relevant standard is ISO 4210: 2014 which superseded EN14781 this year. I’m sure that’s what Canyon are using; it requires the pedalling load to be applied in a particular way and their tester is built to do it that way.

        • velocite

          Does that standard relate to some supposed life of the frame given some level of use? Just an idle query really – but there have been lots of discussions about the likelihood of carbon frames failing, mostly not edifying IMHO.

          • Lyre_bird

            The pedalling fatigue test is 1100N cycled 100,000 times. Assuming sinusoidal pedal forces that’s equivalent to riding with an output of about 1300 watts continuously for about 500 km.

  • Tim Cheshire

    Fantastic bikes but they still have big after service issues in the UK. There appears to be a lack of response to the customer regarding timescales and then a very long wait for replacement parts.

  • BRK

    Great article. Thanks.
    I’m looking at getting a new bike (aren’t we all I suppose)… and I’m holding off until Canyon are released here. But I’m still concerned about the “no local presence thing”. Say nothing goes wrong as such, but I still need a bit of help with something on the bike. I don’t really want to have to pack it up, ship it off and wait for it to be rectified and shipped back – but how willing do you think a LBS would be to help me with my “bought-online-Canyon”?
    The other thing is I want to test ride before I buy it. I know about the “30 day trial” thing… but that seems like more of a hassle than anything.

    • Canyon is opening a “service centre” in Melbourne and I believe they’ll be having other service points in major cities so you don’t need to deal with the hassle of sending it back. Hopefully other bikeshops will be welcoming your business to service whatever type of bike you purchased.

  • Paul Fitzgerald

    Ordered a CF SLX in August & have been told that delivery will not be until Feb 2016. Hardly streamlined & efficient. Order now cancelled!

  • João Paulo Sousa

    The Canyon offers a bad after-sales service under warranty! I am very sorry to have purchased a canyon.

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