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December 15, 2017
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  • trip221

    As a consumer I don’t think Boulder is a representative example since there are so many shop choices. Most of us just don’t have that where we live.

    Ignoring the normal “bike snob” issue (very annoying and usually at pure road shops) it bothers me when so many shops say they are trying to
    figure out what customers want but then only address quality of service and product selection. Why don’t they ever talk about the hours that the shop is open? Because of the high cost of entry cycling is arguably a middle class activity (at least at the level of bikes we are talking about). And most of us in the middle class work standard daytime hours, plus commuting time.

    All the shops around me are open anywhere from 40 to 56 hours a week. So if I’m working/commuting around 50 hours a week, how many of the shop hours don’t conflict with that? Not a whole lot. It’s great having an REI and a Performance Bike fairly close that are open until 9pm in case it’s Friday night
    and I need something before the Saturday club ride. Their selections aren’t great, but good enough, and for anything else I can order online during the week to have it by the weekend. And if something on the bike needs to be fixed, it’s going to have to be pretty serious for me to take it in on a weekend and can’t get it back until the following weekend, at best by 10am when the shop opens.

    If bike shops want customers like myself (who have the money to spend and are willing to spend it) then they need to make it more convenient or we’ll stick with buying stuff online and doing our own wrenching.

  • Matthew Gilboy

    This totally omits joining the Marketplace environment online. There are a variety of sites offering low costs to seeing up an online shop. Some have just standard drop ship models, others like Groupon Local Supply offer in store pickup (a good way to drive leads and upsell inbound customers). The service and personnel approach may work for super high end customers, but forgets about everyone that he’s needs a new pair of padded shorts for tomorrow’s ride.

  • SpartanBike

    disappointing podcast. gee James/Fat Cyclist ask yourselves how english/french/german/italian bike shops survive in the old continent with canyon/rosebikes/chainreaction/bike24? why are americans
    too arrogant to ask for advice from outsiders?

  • HamishM

    I was enjoying this until the Sports Garage rep said she was formerly a “recreator”.

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December 15, 2017
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